AI Experience Architect Manager

EY; Minneapolis (MN); Hybrid; USD 126,000 - 230,000; Full time

Benefits offered by this job

Total Rewards package including health

Flexible vacation policy

Medical and dental coverage

401(k) pension

Time off options

Job summary

EY Challenger is seeking an experienced UX designer to shape interaction architecture for AI-assisted products across web, app, and multimodal surfaces. You will translate insights into production-ready components, collaborating with product, engineering, AI, security, and research teams.

The role emphasizes accessibility and inclusive design, with up to 50% travel and a hybrid office setup. A strong portfolio demonstrating practical frontend and interaction design is required.

Qualifications

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• A portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or another adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Experience extending reusable component libraries and supporting adoption across product teams.
• Travel and On-site requirements: This role requires up to 50% travel and flexibility to go into the office in a hybrid capacity.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted and agentic products.
• Conduct workflow research and usability testing with diverse users, including people who use assistive technologies.
• Build high-fidelity prototypes and accessible production components for the product’s web, application, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; partner with AI, platform, security, and evaluation specialists to improve the whole experience.

Skills

7+ years experience

Bachelor's degree

Shipped interaction design

Web/frontend proficiency

AI design experience

WCAG/ARIA accessibility

Reusable component libraries

Travel up to 50%

Education

Bachelor's Degree in relevant field

Tools

Semantic UI

WCAG testing tools

Frontend technologies (HTML/CSS/JS)

Job description

EY Challenger is seeking an experienced UX designer to shape interaction architecture for AI-assisted products across web, app, and multimodal surfaces. You will translate insights into production-ready components, collaborating with product, engineering, AI, security, and research teams.

The role emphasizes accessibility and inclusive design, with up to 50% travel and a hybrid office setup. A strong portfolio demonstrating practical frontend and interaction design is required.