AI Escalation Specialist — Shape AI with Customers

HelloGov AI, LLC.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Aetna Medical, Vision, Dental & Life Insurance

10 PTO days + most federal holidays

Parking pass provided

Complimentary breakfast and snacks

Real career growth inside a fast-scaling AI startup

Job summary

A tech startup specializing in AI customer solutions is seeking an AI Escalation Specialist to assist customers requiring human support. You will guide customers through applications and help improve the customer experience by logging interactions for AI training. No prior AI experience is necessary, as training will be provided. This position offers a competitive salary of $50,000/year, comprehensive insurance, and opportunities for career advancement in a fast-growing environment.

Qualifications

• No prior AI or tech experience required; training will be provided.
• Must be legally authorized to work; background check is required.

Responsibilities

• Take scheduled phone consultations with customers who need human support.
• Guide customers through applications and compliance questions.
• Identify friction points and flag them for product improvement.
• Log and document interactions to inform AI training.

Skills

Natural communicator

Detail-oriented

Reliable under pressure

Curious about technology

Job description

A tech startup specializing in AI customer solutions is seeking an AI Escalation Specialist to assist customers requiring human support. You will guide customers through applications and help improve the customer experience by logging interactions for AI training. No prior AI experience is necessary, as training will be provided. This position offers a competitive salary of $50,000/year, comprehensive insurance, and opportunities for career advancement in a fast-growing environment.