AI Escalation Specialist: Grow with an AI-First Startup

HelloGov AI, Inc.; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Parking pass provided

Complimentary breakfast and snacks

Growth opportunities within the company

Job summary

HelloGov AI, Inc., located in Miami, is looking for an AI Escalation Specialist to support customers who need personal assistance. This position involves handling consultations, documenting interactions, and contributing to AI training.

The ideal candidate is a natural communicator with a desire to grow in the tech field. HelloGov offers a supportive environment with extensive training and opportunities for advancement within a rapidly growing AI startup.

Qualifications

• Must be legally authorized to work.
• No prior AI or tech experience required - training will be provided.
• Strong communication skills are essential.

Responsibilities

• Take scheduled phone consultations with customers needing human support.
• Guide customers through applications and government documents.
• Identify and flag customer experience gaps for product improvement.
• Log interactions in a structured way for AI training.

Skills

Natural communication skills

Detail-oriented

Curiosity about technology

Ability to work under pressure

Job description

HelloGov AI, Inc., located in Miami, is looking for an AI Escalation Specialist to support customers who need personal assistance. This position involves handling consultations, documenting interactions, and contributing to AI training.

The ideal candidate is a natural communicator with a desire to grow in the tech field. HelloGov offers a supportive environment with extensive training and opportunities for advancement within a rapidly growing AI startup.