AI-Enhanced Knowledge Management Analyst

Cook Systems; Memphis (TN); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

BCBS Medical Coverage

Dental & Vision Insurance

Life, Disability Insurance

Job summary

Cook Systems in Memphis, TN seeks an IT Knowledge Management Analyst to enable our tech teams to create, organize, and maintain high-quality information. You will work with the Sr.

Advisor for Knowledge Management to implement standards and best practices to improve accuracy, findability, and usability, including AI-assisted discovery. The ideal candidate has 1–3 years of related experience and a background in IT/MIS, with familiarity in AI agents, governance, and platforms such as Confluence,

Qualifications

• 1–3 years of related experience.
• Education in IT, Information Systems, MIS, Technical Communication, or Knowledge/Information Management.

Responsibilities

• Partner with teams to establish sustainable knowledge-management practices, ownership, standards, and lifecycle processes.
• Manage knowledge activities including reviews, remediation, consolidation, archival, and retirement of outdated content.
• Develop knowledge-quality rubrics measuring accuracy, completeness, clarity, consistency, findability, and ownership.
• Build and leverage AI agents to evaluate knowledge against rubrics and identify gaps.

Skills

Knowledge management

AI familiarity

Technical writing

Documentation

Education

Bachelor's degree in IT / MIS

Tools

Confluence

SharePoint

Microsoft 365

Job description

Cook Systems in Memphis, TN seeks an IT Knowledge Management Analyst to enable our tech teams to create, organize, and maintain high-quality information. You will work with the Sr.

Advisor for Knowledge Management to implement standards and best practices to improve accuracy, findability, and usability, including AI-assisted discovery. The ideal candidate has 1–3 years of related experience and a background in IT/MIS, with familiarity in AI agents, governance, and platforms such as Confluence,