IT Knowledge Management Analyst

IDR, Inc.; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits; Medical, Vision, Dental

Opportunity to join an industry‑leadng

Job summary

IDR, Inc. in Memphis, TN seeks an IT Knowledge Management Analyst to help technology teams create, organize, and continuously improve high-quality knowledge content that supports self-service and operational excellence.

You'll partner with stakeholders to strengthen governance, findability, and usability of documentation for AI-powered knowledge discovery and reuse, while applying metadata, taxonomy, and information-architecture best practices.

Qualifications

• 1–3 years of experience in knowledge management or related discipline.
• Strong technical writing and editing skills for clear documentation.
• Experience with enterprise knowledge platforms and governance.
• Familiarity with taxonomy, metadata, and information architecture concepts.

Responsibilities

• Partner with tech teams to establish knowledge standards and lifecycle processes.
• Maintain knowledge health through reviews, remediation, and archival.
• Develop rubrics focused on accuracy, clarity, findability.
• Leverage AI-enabled approaches to assess knowledge at scale.
• Improve information architecture and searchability for humans and AI.

Skills

Knowledge management

Technical writing

Content governance

Metadata & taxonomy

AI evaluation

Information architecture

SharePoint

Confluence

Microsoft 365

Analytical mindset

Tools

SharePoint

Confluence

Microsoft 365

Job description

IDR is seeking a IT Knowledge Management Analyst to join one of our top clients for an opportunity in Memphis, Tennessee. In this role, you'll help technology teams create, organize, and continuously improve high-quality knowledge content that supports self-service and operational excellence. You'll also partner with stakeholders to strengthen governance, findability, and usability of documentation-supporting AI-powered knowledge discovery and reuse.

Position Overview for the IT Knowledge Management Analyst:

• Partner with technology teams to establish sustainable knowledge standards, ownership, and lifecycle processes for technical documentation
• Maintain and improve knowledge health through reviews, remediation, consolidation, archival, and retirement of outdated content
• Develop and apply knowledge-quality rubrics focused on accuracy, clarity, consistency, and findability
• Leverage AI-enabled approaches to assess knowledge at scale, identify gaps, and recommend improvements
• Improve information architecture, metadata, and searchability to support both human and AI-driven retrieval

Requirements for the IT Knowledge Management Analyst:

• 1-3 years of experience in knowledge management, information management, technical documentation, or a closely related discipline
• Strong technical writing and editing skills with a detail-oriented approach to producing clear, consistent documentation
• Experience with enterprise knowledge platforms (e.g., SharePoint, Confluence, or Microsoft 365) and content governance practices
• Familiarity with taxonomy, metadata, and information architecture concepts to improve content discoverability and usability
• Exposure to AI-enabled content evaluation (e.g., AI agents) and an analytical mindset for identifying quality gaps and improvement opportunities

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.