AI-Driven Knowledge Management Analyst

Nextech Solutions; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Nextech Solutions is seeking an IT Knowledge Management Analyst in Memphis, TN to help technology teams create and maintain accessible technical knowledge. You will structure documentation standards, apply AI agents to identify gaps, and improve content quality for employee self-service.

You will collaborate with technology stakeholders to prioritize assignments, develop governance practices, and enhance information architecture for AI-powered retrieval.

Qualifications

• Strong technical writing and editing skills
• Experience with taxonomy and knowledge/ information architecture
• Experience evaluating knowledge quality and AI-assisted retrieval

Responsibilities

• Partner with technology teams to establish knowledge ownership and governance
• Review and remediate outdated documentation
• Develop knowledge-quality rubrics for accuracy, completeness and findability
• Build and leverage AI agents to improve knowledge standards
• Improve taxonomy, metadata and searchability for AI retrieval
• Write and edit technical documentation for clarity and self-service

Skills

Technical writing

Documentation standards

Information architecture

Findability

Education

Degree in IT/Info Systems or related field

Tools

SharePoint

Confluence

Microsoft 365

Job description

Nextech Solutions is seeking an IT Knowledge Management Analyst in Memphis, TN to help technology teams create and maintain accessible technical knowledge. You will structure documentation standards, apply AI agents to identify gaps, and improve content quality for employee self-service.

You will collaborate with technology stakeholders to prioritize assignments, develop governance practices, and enhance information architecture for AI-powered retrieval.