AI-Enhanced IT Help Desk Technician

Midwest BankCentre, Inc; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Community Focused

Competitive Compensation

Professional Growth

Impactful Work

Collaborative Culture

Job summary

Midwest BankCentre, Inc in St. Louis is seeking a dedicated IT Support Specialist to join their Information Systems Team. Your role will focus on providing technical support, ensuring data integrity, and leveraging modern AI tools to enhance service delivery.

The ideal candidate will have a high school diploma and strong customer service skills, with preferred certifications in Microsoft products and experience in a Microsoft-based environment. This position offers the opportunity to be part of a community-driven organization committed to professional growth.

Qualifications

• Strong ability to work in a collaborative environment.
• High school diploma required; technical certifications preferred.
• Excellent communication and customer service skills.
• 3 years' experience in a Microsoft-based environment preferred.

Responsibilities

• Respond to helpdesk requests efficiently.
• Minimize system downtime and deliver exceptional customer service.
• Assist employees with hardware and software issues.
• Support Microsoft Windows 11 and Office 365 applications.

Skills

Collaboration

Customer Service

Time Management

Attention to Detail

AI Tools Utilization

Education

High school diploma or equivalent

Microsoft Certified Product Specialist (MCP), A+, or equivalent

Tools

Microsoft Windows 11

Office 365

AI-powered tools

Job description

Midwest BankCentre, Inc in St. Louis is seeking a dedicated IT Support Specialist to join their Information Systems Team. Your role will focus on providing technical support, ensuring data integrity, and leveraging modern AI tools to enhance service delivery.

The ideal candidate will have a high school diploma and strong customer service skills, with preferred certifications in Microsoft products and experience in a Microsoft-based environment. This position offers the opportunity to be part of a community-driven organization committed to professional growth.