AI Engineer for Customer Service Automation

T-Mobile; Bellevue (WA); On-site; USD 110,000 - 199,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Job summary

T-Mobile in Bellevue, WA is seeking an AI/ML engineer to develop models that improve customer service automation. You will apply prompt engineering and fine-tuning to boost system performance and create AI tools that integrate enhancements into operational frameworks.

Collaborate with cross‑functional teams to ensure effective integration and reliable functionality of AI systems. Design AI solutions for complex service workflows and contribute to strategic initiatives that advance customer

Qualifications

• Bachelor’s degree plus 3 years of related work experience or advanced degree plus 1 year of related work experience.
• Acceptable areas of study include Computer Science, Engineering, AI, Data Science.
• 2+ years developing and deploying ML models, including fine-tuning and prompt engineering.
• 2+ years experience with AI tools and software development using Python or R.
• 2+ years collaborating with cross-functional teams to integrate AI solutions into business workflows.

Responsibilities

• Develop AI models to enhance customer service automation capabilities with measurable improvements.
• Apply prompt engineering and fine-tuning techniques to optimize AI system performance effectively.
• Create AI tools that support integration of AI-driven improvements into operational frameworks.
• Collaborate with cross-functional teams to ensure effective integration and functionality of AI systems.
• Design AI systems that improve interaction capabilities within complex service workflows.
• Contribute to strategic AI initiatives that advance organizational goals of customer satisfaction and efficiency.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Cloud Computing

Collaboration

Customer-Focused

Data Analysis

Data Management

Data Modeling

Model Tuning

Prompt Engineering

Python

Education

Bachelor’s Degree + 3 years of related work experience OR advanced degree + 1 year of related work experience

Acceptable areas of study: Computer Science, Engineering, AI, Data Science

2+ years developing and deploying ML models (including fine-tuning and prompt engineering)

2+ years experience with AI tools and software development (Python or R)

2+ years collaborating with cross-functional teams to integrate AI solutions

Certifications: CAP, Machine Learning, CDS (preferred)

Legally authorized to work in the United States

Job description

T-Mobile in Bellevue, WA is seeking an AI/ML engineer to develop models that improve customer service automation. You will apply prompt engineering and fine-tuning to boost system performance and create AI tools that integrate enhancements into operational frameworks.

Collaborate with cross‑functional teams to ensure effective integration and reliable functionality of AI systems. Design AI solutions for complex service workflows and contribute to strategic initiatives that advance customer