AI Engagement Lead — Remote, Client Success & ROI

The 38 Labs Group; New York (NY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

AI strategy influence

Professional development

Hybrid/Remote options

Job summary

The 38 Labs Group is seeking an AI Engagement Manager to serve as the primary advisor for clients, ensuring AI implementations deliver strategic business value.

You will own post-sale relationships through full implementation and growth, translate business needs into actionable project plans for the technical team, and drive adoption through workshops and training. Hybrid/remote options available in NY.

Qualifications

• Experience in project management or account management in a SaaS or AI environment.
• Exceptional communication, presentation, and relationship-building skills.
• Native or professional-level English with a client-first mentality.

Responsibilities

• Own the client relationship from post-sale through full implementation and growth.
• Translate business requirements into actionable project plans for the technical team.
• Track and report on AI implementation ROI and key performance indicators.
• Conduct workshops and training to drive AI adoption within client organizations.

Skills

Client management

Communication

Presentation

Relationship-building

AI knowledge

Job description

The 38 Labs Group is seeking an AI Engagement Manager to serve as the primary advisor for clients, ensuring AI implementations deliver strategic business value.

You will own post-sale relationships through full implementation and growth, translate business needs into actionable project plans for the technical team, and drive adoption through workshops and training. Hybrid/remote options available in NY.