AI Enablement & Training Specialist

Carnegie-Mellon-University; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Tuition remission for employees and_de

Free Pittsburgh Regional Transit bus p

Fitness center access

Retirement options

Job summary

Carnegie Mellon University’s Computing Services seeks an AI Enablement Associate to help faculty, staff, and campus partners effectively use university-supported AI tools. You will provide hands-on support, develop documentation, coordinate training, and help scale AI enablement across the university.

You'll work with AI Enablement Consultants and senior colleagues to respond to inquiries, create user-friendly guides, and support workshops and events.

Qualifications

• Bachelor's degree in IS/Analytics/Comms/EdTech or related field preferred.
• Experience in higher education or large decentralized organizations preferred.
• Ability to translate technical concepts for non-technical audiences.
• Excellent documentation, training materials, and communications skills.

Responsibilities

• Respond to support requests, clarify user needs, resolve issues, document trends, and escalate complex requests.
• Support workshops, webinars, onboarding sessions, and other programs; coordinate materials, logistics, notes, and follow-ups.
• Create and maintain user-facing resources: how-to guides, FAQs, knowledge base, training materials, and use-case libraries.
• Identify common support trends, suggest improvements to docs and training, scale processes across the university.

Skills

Technical support

Business analysis

Educational technology

Program coordination

Training

Communications

Education

Bachelor's degree in Information Systems, Business Analytics, Communications, Educational Technology, Instructional Design, or a related field

Job description

Carnegie Mellon University’s Computing Services seeks an AI Enablement Associate to help faculty, staff, and campus partners effectively use university-supported AI tools. You will provide hands-on support, develop documentation, coordinate training, and help scale AI enablement across the university.

You'll work with AI Enablement Consultants and senior colleagues to respond to inquiries, create user-friendly guides, and support workshops and events.