AI Enablement & Learning Specialist

Guild Mortgage Company; Northern (KY); Hybrid; USD 83,000 - 118,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

AD&D

LTD

Job summary

Guild Mortgage Company is seeking an AI Training & Enablement Specialist to design, build, and maintain enablement programs and content for AI initiatives across the organization. You will translate complex AI capabilities into practical learning experiences and work with AI Engineers, Data Scientists, Product, and IT to ensure effective adoption.

The role emphasizes responsible AI, data privacy, and compliance, with a strong focus on content creation, workshops, and knowledge-base maintenance

Qualifications

• Bachelors or higher in Instructional Design, Education, Communications, Information Systems, Computer Science, AI, or related field (or equivalent experience).
• Masters degree in Learning Sciences, HCI, Data/AI-related field, or related discipline preferred.
• Minimum three years’ experience in training, enablement, instructional design, or related function, including digital tools adoption.
• Certs in learning design, facilitation, Microsoft 365, or AI tooling preferred.
• Ability to manage multiple priorities and work independently or in a team.
• Strong interpersonal and customer service skills; excellent written and verbal communication.
• Experience supporting enterprise tool rollouts (Microsoft 365/Copilot, knowledge platforms, workflow tools).
• Exposure to regulated environments (financial services preferred) and policy/compliance training.
• Experience building and maintaining knowledge bases (SharePoint/Teams or similar).

Responsibilities

• Design, develop, and maintain enablement programs, learning journeys, and resources for the assigned function.
• Translate AI capabilities into practical enablement by partnering with AI Engineers, Data Scientists, Product, and IT.
• Design and facilitate workshops, webinars, labs, office hours, and sessions; adapt content by audience needs.
• Assess needs across teams, determine priorities, gaps, and approaches aligned with AI maturity and goals.
• Create original content such as playbooks, guides, tutorials, and communications with professional judgment.
• Build and maintain the knowledge base for the function; keep content accurate and searchable.
• Incorporate responsible AI, data handling, and compliance standards into guidance for audiences.
• Stay current on AI tools and features; determine updates needed for the function.
• Analyze usage trends and feedback to improve adoption and effectiveness.
• Deliver enablement components of AI rollouts, including readiness and launch materials.
• Define and track measures of effectiveness and use findings to improve work.
• Stay current with AI trends and enablement best practices.

Skills

Instructional Design

Communication

Project Management

Independent work

Attention to detail

Education

Bachelor's degree in related field

Master's degree related field

Tools

Microsoft 365

SharePoint

Teams

LMS

Job description

Guild Mortgage Company is seeking an AI Training & Enablement Specialist to design, build, and maintain enablement programs and content for AI initiatives across the organization. You will translate complex AI capabilities into practical learning experiences and work with AI Engineers, Data Scientists, Product, and IT to ensure effective adoption.

The role emphasizes responsible AI, data privacy, and compliance, with a strong focus on content creation, workshops, and knowledge-base maintenance