AI Enablement Director: Onboarding & Adoption

Eversana; Chicago, Northern (IL, KY); Hybrid; USD 104,000 - 150,000; Full time

Job summary

EVERSANA AI Agency is seeking a Director of AI Enablement to lead onboarding, learning, and adoption initiatives for the AI Agency Platform. You will accelerate proficiency and drive widespread adoption across internal and client users, building a scalable enablement framework that evolves with platform releases.

You will design the end-to-end onboarding experience, develop live and virtual trainings, and create comprehensive training materials to support blended delivery.

Qualifications

• 8+ years of building training, onboarding, or enablement programs for enterprise SaaS platforms with rapidly evolving technology.
• Track record of leading delivery of both internal and client training and enablement.
• Ability to tailor content to audiences from different functional disciplines and with varied experience using AI.
• Comfort facilitating demos, hands-on exercises, and interactive discussions, including troubleshooting and debugging in real time.
• Knowledge of instructional design best practices and proficiency using modern learning authoring and delivery tools.
• Experience using AI tools to enhance training material development, learning personalization, or training workflow efficiency.
• Experience leveraging learning analytics, platform usage data, and user feedback to continuously improve enablement effectiveness.
• Strong understanding of generative AI concepts, prompt engineering fundamentals, AI-assisted workflows, and responsible AI practices.

Responsibilities

• Design end-to-end onboarding experience for internal and external users, from orientation through sustained adoption milestones.
• Develop and facilitate live and virtual training sessions.
• Create facilitator guides, playbooks, job aids, videos, knowledge bases, and interactive eLearning.
• Direct the delivery of learning solutions through established platforms (e.g., LXP, SharePoint), while assessing new channels to improve reach and adoption.
• Establish KPIs and reporting frameworks to measure onboarding effectiveness and business impact.
• Contribute to communication planning for AI Agency Platform releases to drive continuous learning.
• Oversee a network of platform champions to accelerate adoption and reinforce best practices.
• Identify adoption barriers and deliver a prioritized enablement roadmap.

Skills

AI enablement

SaaS platforms

Instructional design

Facilitation skills

Learning analytics

Prompt engineering

Cross-functional

Tools

LXP

SharePoint

Job description

EVERSANA AI Agency is seeking a Director of AI Enablement to lead onboarding, learning, and adoption initiatives for the AI Agency Platform. You will accelerate proficiency and drive widespread adoption across internal and client users, building a scalable enablement framework that evolves with platform releases.

You will design the end-to-end onboarding experience, develop live and virtual trainings, and create comprehensive training materials to support blended delivery.