AI-Enabled Mortgage Operations Specialist

Dominion Financial Services; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Orioles Season Tickets

Job summary

Dominion Financial Services seeks a detail-oriented Mortgage Operations Specialist to join the Post-Closing Team in Baltimore. You will track post-closing exceptions, coordinate with title companies and attorneys, and ensure documents are properly logged and delivered for custodians and buyers.

The role emphasizes accuracy, compliance, and efficient workflows, with exposure to Salesforce, AI tools, and cross-functional collaboration within a structured process-driven environment.

Qualifications

• Two+ years of experience in mortgage operations, loan processing, closing, post-closing, title or related fields.
• Familiarity with mortgage and real estate documentation.
• Strong attention to detail and ability to identify missing or inaccurate information.
• Excellent organizational and follow-up skills.
• Ability to manage multiple files, deadlines and priorities.
• Professional written and verbal communication skills.

Responsibilities

• Track, review, and clear post-closing exceptions.
• Contact title companies, attorneys, and external partners to obtain trailing documents.
• Maintain and log received trailing documents in Salesforce and All Loans File (ALF).
• Organize documents within the loan filing system.
• Prepare and record assignments of mortgage.
• Deliver loan packages and documentation to custodians.
• Upload loan information for secondary-market buyers and warehouse lenders.
• Review files for completeness and compliance with requirements.
• Collaborate with Loan Processing to resolve issues.
• Maintain professional communication with internal teams and partners.
• Identify opportunities to improve workflows and turnaround times.
• Utilize AI-assisted tools to improve efficiency.

Skills

Mortgage operations

Attention to detail

Communication skills

Microsoft Office

Salesforce

Tools

Salesforce

Microsoft Excel

Outlook

Job description

Dominion Financial Services seeks a detail-oriented Mortgage Operations Specialist to join the Post-Closing Team in Baltimore. You will track post-closing exceptions, coordinate with title companies and attorneys, and ensure documents are properly logged and delivered for custodians and buyers.

The role emphasizes accuracy, compliance, and efficient workflows, with exposure to Salesforce, AI tools, and cross-functional collaboration within a structured process-driven environment.