AI-Enabled Knowledge Delivery Manager

Travelers Insurance Company; Olympia (WA); On-site; USD 99,000 - 163,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Wellness Program

Volunteer Opportunities

Job summary

Travelers Insurance Company is recruiting for a Manager, Business Delivery in the US. You will help define and execute a business capability, focusing on knowledge management and AI-enabled workflows, while coordinating with technology leaders and business units.

You will drive change management, measure success with KPIs, and ensure governance across content domains. The role requires 6+ years of related experience and a track record in strategy, project management, and knowledge management.

Qualifications

• Candidates should demonstrate practical use of AI tools in content workflows.
• Experience translating operational knowledge into structured content solutions.
• Ability to set and enforce content governance standards.
• Proven ability to manage programs and drive outcomes across content domains.
• Strong written communication and knowledge-base stewardship skills.

Responsibilities

• Translate a broad business vision into executable capabilities and epics.
• Partner with leaders to define performance goals, KPIs, and milestones.
• Lead business readiness and change management for delivered capabilities.
• Develop strategy roadmaps with timeframes, deliverables and dependencies.
• Ensure knowledge base accuracy, governance, and AI-enabled workflow readiness.

Skills

AI tools

Stakeholder mgmt

Project management

Content governance

Knowledge management

Strategy development

Education

Bachelor’s degree

Tools

Content management

Job description

Travelers Insurance Company is recruiting for a Manager, Business Delivery in the US. You will help define and execute a business capability, focusing on knowledge management and AI-enabled workflows, while coordinating with technology leaders and business units.

You will drive change management, measure success with KPIs, and ensure governance across content domains. The role requires 6+ years of related experience and a track record in strategy, project management, and knowledge management.