AI Knowledge Delivery Lead | Stock Options
eGain Corporation
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Benefits offered by this job
Job summary
eGain Corporation in Sunnyvale is seeking a Senior Project Manager to own end-to-end delivery of AI knowledge implementations within our Professional Services team. You will manage concurrent Fortune-caliber client engagements, lead technical configuration, and coordinate knowledge-management strategies to ensure successful go-lives.
You will pull together internal experts, balance budgets, timelines, and risk, and provide leadership visibility into portfolio health across multiple projects,
Qualifications
- Bachelor’s degree in a technical field is required.
- 7–10 years of experience in project or program management for external clients.
- Proven consulting track record and ability to blend technical configuration with knowledge-management and AI/ML concepts.
- Strong communication, organization, and multitasking skills.
Responsibilities
- Own end-to-end delivery across a program of concurrent AI knowledge implementations — managing budgets, project financials (margin, utilization), scope, timelines, and risk from kickoff to go-live.
- Automate delivery processes by developing reusable workflows, artifacts, and runbooks.
- Perform hands-on configuration of eGain solutions, including AI-assisted content and knowledge workflows.
- Configure the right mix of internal specialists to each engagement and keep them aligned as priorities shift.
- Provide leadership with portfolio health metrics like margin, utilization, AI adoption, and time-to-value across projects.
Skills
Education
Job description
eGain Corporation in Sunnyvale is seeking a Senior Project Manager to own end-to-end delivery of AI knowledge implementations within our Professional Services team. You will manage concurrent Fortune-caliber client engagements, lead technical configuration, and coordinate knowledge-management strategies to ensure successful go-lives.
You will pull together internal experts, balance budgets, timelines, and risk, and provide leadership visibility into portfolio health across multiple projects,
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