AI-Enabled HOA Operations Associate

HESS REAL ESTATE SERVICES INC; Los Angeles (CA); Sur place; USD 39 000 - 45 000; Plein temps

Résumé du poste

HESS REAL ESTATE SERVICES INC seeks an analyst and coordinator to support AI-enabled HOA management in West Los Angeles. You will help homeowners, Board members, and vendors via our centralized software, determining when automation suffices and when human judgment is required.

Based primarily in the office, you’ll learn HOA governing documents, laws, and best practices while collaborating with the team to refine workflows and scale our platform.

Responsabilités

• Monitor and manage homeowner, Board, and vendor requests through our software platform
• Use AI and technology tools to organize, research, prioritize, and respond to requests
• Communicate directly with homeowners when personal assistance is needed
• Recognize when an issue can be handled through our systems and when it requires human judgment
• Assist Community Managers with the operation of assigned communities
• Coordinate with vendors and contractors
• Follow up on open issues and make sure commitments are completed
• Assist with Board meetings, notices, correspondence, and documentation
• Learn how to interpret and apply HOA governing documents
• Learn HOA laws, procedures, and community-management best practices
• Develop relationships with homeowners, Board members, vendors, and other professionals
• Identify opportunities to improve our systems and workflows
• Gradually assume greater responsibility as your knowledge and capabilities develop

Description du poste

HESS REAL ESTATE SERVICES INC seeks an analyst and coordinator to support AI-enabled HOA management in West Los Angeles. You will help homeowners, Board members, and vendors via our centralized software, determining when automation suffices and when human judgment is required.

Based primarily in the office, you’ll learn HOA governing documents, laws, and best practices while collaborating with the team to refine workflows and scale our platform.