HOA Operations Associate — AI-Driven Platform

HESS REAL ESTATE SERVICES INC; Los Angeles (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

HESS REAL ESTATE SERVICES INC in West Los Angeles is seeking an AI-enabled HOA management professional to support homeowner, Board, and vendor requests through our centralized software platform. You will apply AI tools to organize, research, prioritize, and respond to inquiries, escalating when human judgment is required.

The role emphasizes relationship building, leadership, and problem-solving as you assist Community Managers and coordinate with vendors.

Responsibilities

• Monitor and manage homeowner, Board, and vendor requests through our software platform
• Use AI and technology tools to organize, research, prioritize, and respond to requests
• Communicate directly with homeowners when personal assistance is needed
• Recognize when an issue can be handled through our systems and when it requires human judgment
• Assist Community Managers with the operation of assigned communities
• Coordinate with vendors and contractors
• Follow up on open issues and make sure commitments are completed
• Assist with Board meetings, notices, correspondence, and documentation
• Learn how to interpret and apply HOA governing documents
• Learn HOA laws, procedures, and community-management best practices
• Develop relationships with homeowners, Board members, vendors, and other professionals
• Identify opportunities to improve our systems and workflows
• Gradually assume greater responsibility as your knowledge and capabilities develop

Job description

HESS REAL ESTATE SERVICES INC in West Los Angeles is seeking an AI-enabled HOA management professional to support homeowner, Board, and vendor requests through our centralized software platform. You will apply AI tools to organize, research, prioritize, and respond to inquiries, escalating when human judgment is required.

The role emphasizes relationship building, leadership, and problem-solving as you assist Community Managers and coordinate with vendors.