COMMUNITY OPERATIONS ASSOCIATE

HESS REAL ESTATE SERVICES INC; Los Angeles (CA); Presencial; USD 39 000 - 45 000; Tempo integral

Resumo da oferta

HESS REAL ESTATE SERVICES INC seeks an analyst and coordinator to support AI-enabled HOA management in West Los Angeles. You will help homeowners, Board members, and vendors via our centralized software, determining when automation suffices and when human judgment is required.

Based primarily in the office, you’ll learn HOA governing documents, laws, and best practices while collaborating with the team to refine workflows and scale our platform.

Responsabilidades

• Monitor and manage homeowner, Board, and vendor requests through our software platform
• Use AI and technology tools to organize, research, prioritize, and respond to requests
• Communicate directly with homeowners when personal assistance is needed
• Recognize when an issue can be handled through our systems and when it requires human judgment
• Assist Community Managers with the operation of assigned communities
• Coordinate with vendors and contractors
• Follow up on open issues and make sure commitments are completed
• Assist with Board meetings, notices, correspondence, and documentation
• Learn how to interpret and apply HOA governing documents
• Learn HOA laws, procedures, and community-management best practices
• Develop relationships with homeowners, Board members, vendors, and other professionals
• Identify opportunities to improve our systems and workflows
• Gradually assume greater responsibility as your knowledge and capabilities develop

Descrição da oferta de emprego

Job Description AI-Enabled HOA Management | Career Path to Community Manager

Help Us Build the Future of HOA Management

We're building an AI-enabled, technology-driven management platform where homeowners, Board members, vendors, and our team can conduct much of their day-to-day business through a centralized software portal. AI and automation are increasingly handling repetitive administrative work, organizing information, assisting with communications, and helping our team work more efficiently. Traditional HOA management can involve an enormous amount of repetitive work—emails, phone calls, paperwork, data entry, follow-ups, scheduling, and tracking. We're working to change that. Our technology platform is designed to move more of that work into a centralized system. AI assists our team with organizing information, drafting communications, identifying issues, and handling routine workflows. That means our people can spend more time on the things technology cannot do well: Judgment. Problem-solving. Relationships. Leadership. Communication. And understanding people.

What You'll Do

• Monitor and manage homeowner, Board, and vendor requests through our software platform


• Use AI and technology tools to organize, research, prioritize, and respond to requests


• Communicate directly with homeowners when personal assistance is needed


• Recognize when an issue can be handled through our systems and when it requires human judgment


• Assist Community Managers with the operation of assigned communities


• Coordinate with vendors and contractors


• Follow up on open issues and make sure commitments are completed


• Assist with Board meetings, notices, correspondence, and documentation


• Learn how to interpret and apply HOA governing documents


• Learn HOA laws, procedures, and community-management best practices


• Develop relationships with homeowners, Board members, vendors, and other professionals


• Identify opportunities to improve our systems and workflows


• Gradually assume greater responsibility as your knowledge and capabilities develop

Compensation & Benefits

$28–$33 per hour, depending on experience, qualifications, and potential. We are willing to pay for exceptional talent. Candidates with an unusual combination of intelligence, communication skills, technology aptitude, and leadership potential may be considered at the upper end of the range. We offer a competitive benefits package, including health benefits, paid vacation, PTO, and paid holidays. Additional details regarding compensation and benefits will be discussed with qualified candidates.

Where You'll Work

West Los Angeles. This is a primarily in-office position. We believe having our team together is important for training, collaboration, mentoring, problem-solving, and developing the systems and culture that will allow our company to grow. We also recognize that flexibility can have value. As our technology and workflows continue to evolve, there may be situations where remote work makes business sense. Any remote-work flexibility will be considered based on the needs of the business, the responsibilities of the position, and the individual's experience and performance. Remote work is not a standard component of the position.

Come help us build the future of HOA management.