AI-Enabled Client Success Analyst

JPMorgan Chase Bank, N.A.; New York (NY); On-site; USD 66,000 - 87,000; Full time

Job summary

JPMorgan Chase & Co. in Brooklyn, NY is seeking a Client Service Delivery Analyst to serve as a trusted partner to clients and internal stakeholders while delivering exceptional service and supporting operational excellence.

You will analyze client issues, leverage product knowledge, and collaborate across Operations, Product, Technology, and Relationship Management to drive timely resolutions and improve the client experience.

Qualifications

• Knowledge or equivalent expertise in customer service operations, with experience in transaction processing, troubleshooting, and issue resolution.
• Demonstrated ability to establish productive working relationships with internal stakeholders and drive mutually beneficial outcomes.
• Strong analytical, critical-thinking, and problem-solving skills with the ability to identify root causes and recommend solutions.
• Excellent verbal and written communication skills, including the ability to communicate effectively with diverse audiences.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining attention to detail.
• Experience collaborating across functions to resolve client issues and support business objectives.
• Proficiency in using technology and digital tools to improve efficiency and support client service delivery.

Responsibilities

• Process client transactions accurately and efficiently while leveraging knowledge of products, services, and operational procedures.
• Address client inquiries, troubleshoot issues, and drive timely resolution through effective problem-solving and collaboration.
• Partner with internal stakeholders across Operations, Product, Technology, and Relationship Management teams to advocate for client needs and deliver solutions.
• Identify operational risks, service impacts, and emerging trends; elevate concerns appropriately and support resolution efforts.
• Analyze client issues, service trends, and operational data to identify opportunities for process enhancements and improved client outcomes.
• Participate in end-to-end change management initiatives, helping implement process improvements while minimizing stakeholder impact.
• Support business initiatives, product enhancements, and operational transformation efforts that improve efficiency and client satisfaction.
• Leverage digital tools, automation, and emerging technologies to streamline workflows, improve service delivery, and enhance operational performance.
• Maintain a strong focus on regulatory compliance, fraud prevention, cybersecurity awareness, and operational controls.
• Build and maintain productive relationships with clients and internal partners through proactive communication and issue ownership.

Skills

Customer service operations

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Job description

JPMorgan Chase & Co. in Brooklyn, NY is seeking a Client Service Delivery Analyst to serve as a trusted partner to clients and internal stakeholders while delivering exceptional service and supporting operational excellence.

You will analyze client issues, leverage product knowledge, and collaborate across Operations, Product, Technology, and Relationship Management to drive timely resolutions and improve the client experience.