AI-Driven WFM Program Manager

Amazon; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) seeks a Program Manager to own the strategic and operational roadmap of the Workforce Management (WFM) product. You will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and operational rhythm.

You will drive automation, apply AI tools to streamline tasks, coordinate across engineering, data, and business teams, and report delivery metrics. The role demands ambiguity tolerance and decisive action to build scalable solutions.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• 3+ years of driving end to end delivery, and communicating results to senior leadership.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.

Responsibilities

• Own day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates.
• Identify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time,
• Apply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage)
• Coordinate across engineering, data, and business teams to keep WFM product delivery on track and unblocked
• Manage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up, defer, or automate
• Build and maintain operational runbooks, process documentation, and automation playbooks
• Track and report on delivery metrics, surfacing risks and blockers early to leadership
• Drive continuous improvement by measuring what's working, cutting what isn't, and proposing AI-augmented workflows where manual effort is high

Skills

Program management

Data-driven process improvement

Cross-functional collaboration

Stakeholder management

Delivery to senior leadership

Job description

Amazon Web Services (AWS) seeks a Program Manager to own the strategic and operational roadmap of the Workforce Management (WFM) product. You will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and operational rhythm.

You will drive automation, apply AI tools to streamline tasks, coordinate across engineering, data, and business teams, and report delivery metrics. The role demands ambiguity tolerance and decisive action to build scalable solutions.