AI-Driven Program Manager for Workforce Management

Amazon Web Services (AWS); Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in Seattle, WA is seeking a Program Manager to own the strategic and operational roadmap of the Workforce Management (WFM) product. You will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and runbooks creation.

You will leverage automation and AI to reduce manual toil, accelerate delivery, and align with senior leadership on risks and outcomes. This role demands comfort with ambiguity and fast decision-making.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Own day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates.
• Identify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time.
• Apply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage).
• Coordinate across engineering, data, and business teams to keep WFM product delivery on track and unblocked.
• Manage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up, defer, or automate.
• Build and maintain operational runbooks, process documentation, and automation playbooks.
• Track and report on delivery metrics, surfacing risks and blockers early to leadership.
• Drive continuous improvement by measuring what's working, cutting what isn't, and proposing AI-augmented workflows where manual effort is high.

Skills

Program management

Process improvement

Data-driven decision making

Cross-functional collaboration

Job description

Amazon.com Services LLC in Seattle, WA is seeking a Program Manager to own the strategic and operational roadmap of the Workforce Management (WFM) product. You will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and runbooks creation.

You will leverage automation and AI to reduce manual toil, accelerate delivery, and align with senior leadership on risks and outcomes. This role demands comfort with ambiguity and fast decision-making.