AI-Driven Transformation & Process Excellence Lead - Hybrid

Iron Mountain; Freehold (NJ); Hybrid; USD 108,000 - 143,000; Full time

Benefits offered by this job

Hybrid work environment

Health, wellness, and retirement plans

Continuous learning and professional成长

Job summary

Iron Mountain is seeking a vision-driven Transformation & Continuous Improvement Specialist to join our Digital Business Unit Delivery Transformation & Innovation team in a hybrid environment. You will lead end-to-end transformation initiatives, champion Generative AI and intelligent automation to modernize global service delivery, and drive measurable business benefits.

Ideal candidates bring 8+ years of continuous improvement experience, Lean Six Sigma, and the ability to influence

Qualifications

• 8+ years of experience in continuous improvement, operational excellence, digital transformation, or strategy consulting.
• Strong knowledge of implementing AI, automation, analytics, and digital platforms within high-volume service delivery environments.
• Proven ability in leading complex change management initiatives and influencing cross-functional stakeholders.
• Lean Six Sigma certification and experience with business process outsourcing (BPO) or intelligent document processing (IDP).
• A Bachelor’s degree, eligibility to obtain and maintain a U.S. Government security clearance, and the ability to travel up to 50%.

Responsibilities

• Lead transformation initiatives: Identify, design, and execute process improvements using Lean Six Sigma, analytics, and automation to drive operational performance.
• Design scalable service models: Architect standardized workflows, governance structures, and platform-based delivery models for new customer implementations and operational expansion.
• Deploy intelligent automation: Prioritize and implement high-value use cases for Generative AI, robotics, and Intelligent Document Processing (IDP).
• Drive change and adoption: Partner with cross-functional teams to manage change, ensuring new technologies and processes deliver measurable business benefits.
• Strengthen operational resilience: Embed risk management, compliance controls, and standard work practices into all transformation efforts.

Skills

Continuous improvement

Operational excellence

Change management

AI & automation analytics

Cross-functional collaboration

Education

Bachelor's degree

Tools

Generative AI

Robotics

Intelligent Document Processing

Job description

Iron Mountain is seeking a vision-driven Transformation & Continuous Improvement Specialist to join our Digital Business Unit Delivery Transformation & Innovation team in a hybrid environment. You will lead end-to-end transformation initiatives, champion Generative AI and intelligent automation to modernize global service delivery, and drive measurable business benefits.

Ideal candidates bring 8+ years of continuous improvement experience, Lean Six Sigma, and the ability to influence