AI-Driven Teller: Elevate Member Service & Solutions

Credit-Union-of-Texas; Kilgore (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Credit Union of Texas is seeking a Teller to process member transactions accurately while delivering personalized service. You will greet members, identify financial needs, and recommend CUTX products to meet those needs. The role emphasizes compliance, security, and the use of AI-assisted tools with human review.

The Teller works on-site at a CUTX branch, balancing cash daily and meeting branch sales and service goals as part of a collaborative team.

Qualifications

• High school diploma or GED required.

Responsibilities

• Process member transactions (deposits, withdrawals, transfers, loan payments, check cashing, money orders, cashier's checks) accurately and efficiently.
• Deliver consistently outstanding service to members and identify financial needs through active listening.
• Balance cash drawer daily and research discrepancies per procedures.
• Refer members to specialists when needs exceed teller scope.
• Operate with regulatory, security, and confidentiality requirements; use AI tools with human-in-the-loop review.

Skills

Cash handling

Customer service

Attention to detail

Communication

Teamwork

Education

GED

Job description

Credit Union of Texas is seeking a Teller to process member transactions accurately while delivering personalized service. You will greet members, identify financial needs, and recommend CUTX products to meet those needs. The role emphasizes compliance, security, and the use of AI-assisted tools with human review.

The Teller works on-site at a CUTX branch, balancing cash daily and meeting branch sales and service goals as part of a collaborative team.