AI-Driven Technology Solutions Specialist

Pearson; Montpelier (VT); On-site; USD 90,000 - 100,000; Full time

Job summary

Pearson is seeking a Technology Solutions Specialist who independently owns business analysis for moderate PPA system enhancements, product improvements, integrations, and reporting initiatives. You will partner with Product, Engineering, Architecture, Data, QA, Client Services, Operations, and stakeholders to define requirements and document workflows, ensuring alignment to PPA outcomes.

You will manage ambiguity, maintain a single source of truth, and decompose requirements into backlog items

Qualifications

• Bachelor’s degree or equivalent practical experience required.
• 2–3 years of business analysis or related experience.
• Experience with Agile delivery, SDLC, Jira/Azure DevOps, Confluence/SharePoint, process mapping, and requirements lifecycle management.
• Experience with enterprise systems, integrations, APIs, reporting, SQL/data analysis, or operational workflow analysis preferred.
• IIBA certification, Agile certification, Certification/licensure from a Pearson Professional Assessment partner, IT-related badges, and/or test assessments experience preferred but not required.

Responsibilities

• Lead requirements elicitation for assigned initiatives, enhancements, operational improvements, and system changes.
• Translate business needs into functional requirements, non-functional requirements, user stories, acceptance criteria, process flows, data mappings, and system behavior documentation.
• Use approved AI tools to accelerate requirement drafting, stakeholder synthesis, user story refinement, gap analysis, and process documentation.
• Use AI-supported data analysis to identify trends, anomalies, candidate/client workflow pain points, operational bottlenecks, or reporting insights.
• Analyze current-state processes and recommend future-state improvements that improve efficiency, candidate/client experience, operational quality, scalability, or data consistency.
• Evaluate system impacts across Pearson applications, integrations, APIs, data stores, reporting tools, and downstream business processes.
• Decompose approved requirements into backlog items, user stories, and technical tickets in collaboration with Product, Engineering, Architecture, CX, Data, Security, QA, Operations, and business stakeholders.
• Facilitate or actively contribute to backlog refinement, data alignment sessions, demos, and stakeholder requirement reviews.
• Maintain documentation as a single source of truth, including product/process documentation, API or endpoint notes, data mapping, meeting decisions, assumptions, and open questions.
• Communicate scope, risks, dependencies, trade-offs, and requirement decisions clearly to business and technology stakeholders.
• Identify opportunities for process automation, workflow standardization, manual-effort reduction, and improved reporting.
• Support validation readiness by ensuring requirements and acceptance criteria are clear; QA and business partners remain responsible for primary test execution and UAT.
• Identify processes for automation or AI-enabled improvement, especially repetitive documentation, routing, summarization, or workflow activities.

Skills

Requirements elicitation

Documentation & traceability

Agile / SDLC

Stakeholder management

AI tools for analysis

Education

Bachelor’s degree in Business, Information Systems, Computer Science, Technology, Data Analytics, or related field

Tools

Jira/Azure DevOps

Confluence/SharePoint

SQL/Data analysis

Job description

Pearson is seeking a Technology Solutions Specialist who independently owns business analysis for moderate PPA system enhancements, product improvements, integrations, and reporting initiatives. You will partner with Product, Engineering, Architecture, Data, QA, Client Services, Operations, and stakeholders to define requirements and document workflows, ensuring alignment to PPA outcomes.

You will manage ambiguity, maintain a single source of truth, and decompose requirements into backlog items