AI-Driven Tech Solutions Lead

Pearson; Tallahassee (FL); On-site; USD 90,000 - 100,000; Full time

Job summary

Pearson is seeking a Technology Solutions Specialist to own business analysis for PPA system enhancements, product improvements, integrations, and data initiatives. You will partner with Product, Engineering, Data, QA, and Operations to translate needs into actionable requirements and maintain single-source documentation.

You will manage ambiguity, ensure traceability, and drive backlog refinement and release readiness, with a focus on automation and AI-enabled improvements across Pearson

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2–3 years of business analysis, business systems analysis, product analysis, systems analysis, data analysis, or technology delivery experience.
• Experience with Agile delivery, SDLC, Jira/Azure DevOps, Confluence/SharePoint, process mapping, and requirements lifecycle management.
• IIBA certification, Agile certification, Certification/licensure from a Pearson Professional Assessment partner, IT-related badges, and/or test assessments experience preferred but not required.

Responsibilities

• Lead requirements elicitation for assigned initiatives, enhancements, operational improvements, and system changes.
• Translate business needs into functional requirements, non-functional requirements, user stories, acceptance criteria, process flows, data mappings, and system behavior documentation.
• Use approved AI tools to accelerate requirement drafting, stakeholder synthesis, user story refinement, gap analysis, and process documentation.
• Use AI-supported data analysis to identify trends, anomalies, candidate/client workflow pain points, operational bottlenecks, or reporting insights.
• Analyze current-state processes and recommend future-state improvements that improve efficiency, candidate/client experience, operational quality, scalability, or data consistency.
• Evaluate system impacts across Pearson applications, integrations, APIs, data stores, reporting tools, and downstream business processes.
• Decompose approved requirements into backlog items, user stories, and technical tickets in collaboration with Product, Engineering, Architecture, CX, Data, Security, QA, Operations, and business stakeholders.
• Facilitate or actively contribute to backlog refinement, data alignment sessions, demos, and stakeholder requirement reviews.
• Maintain documentation as a single source of truth, including product/process documentation, API or endpoint notes, data mapping, meeting decisions, assumptions, and open questions.
• Communicate scope, risks, dependencies, trade-offs, and requirement decisions clearly to business and technology stakeholders.
• Identify opportunities for process automation, workflow standardization, manual-effort reduction, and improved reporting.
• Support validation readiness by ensuring requirements and acceptance criteria are clear; QA and business partners remain responsible for primary test execution and UAT.
• Identify processes for automation or AI-enabled improvement, especially repetitive documentation, routing, summarization, or workflow activities.

Skills

Requirements elicitation

Documentation

Backlog management

Agile delivery

Systems analysis

Data analysis

Stakeholder facilitation

Communication

Independence

Information security

Education

Bachelor’s degree

Tools

Jira

Azure DevOps

Confluence

SharePoint

SQL

Job description

Pearson is seeking a Technology Solutions Specialist to own business analysis for PPA system enhancements, product improvements, integrations, and data initiatives. You will partner with Product, Engineering, Data, QA, and Operations to translate needs into actionable requirements and maintain single-source documentation.

You will manage ambiguity, ensure traceability, and drive backlog refinement and release readiness, with a focus on automation and AI-enabled improvements across Pearson