AI-Driven Technical Support Specialist (Equity)

Fin; Chicago (IL); Hybrid; USD 62,000 - 74,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental, and vision coverage

Flexible paid time off policy

401k plan & match

Paid Parental Leave Program

Weekly in-office structure

Job summary

Fin is seeking a Technical Support Specialist in Chicago to enhance customer experiences using their AI tools. This role involves effective communication with customers, owning their queries from initial contact to resolution, and collaborating with product teams to troubleshoot issues.

Ideal candidates will have 3–4+ years in technical support, strong problem-solving skills, and the ability to thrive in an AI-driven support environment. Benefits include competitive salary, flexible paid time off, and comprehensive health coverage.

Qualifications

• 3–4+ years of technical support experience, ideally within a software/SaaS environment.
• Strong communication skills and customer focus.
• Ability to troubleshoot and utilize resources.

Responsibilities

• Communicate efficiently with customers.
• Own customer issues from initial contact to resolution.
• Work with product teams to identify current issues.

Skills

Technical support experience

Communication skills

Problem-solving skills

Customer focus

Understanding of APIs

Experience with AI tools

Education

3–4+ years in technical support

Tools

Slack

Chrome

Coda

Job description

Fin is seeking a Technical Support Specialist in Chicago to enhance customer experiences using their AI tools. This role involves effective communication with customers, owning their queries from initial contact to resolution, and collaborating with product teams to troubleshoot issues.

Ideal candidates will have 3–4+ years in technical support, strong problem-solving skills, and the ability to thrive in an AI-driven support environment. Benefits include competitive salary, flexible paid time off, and comprehensive health coverage.