AI-Driven Technical Support Specialist

monday.com; New York (NY); On-site; USD 85,000 - 101,000; Full time

Benefits offered by this job

Competitive salary

Equity eligibility

AI workshops

Global, collaborative culture

Job summary

monday.com is seeking a Technical Support Specialist to join the CX–TT organization in New York. You will be the primary contact for customer product and technical questions, resolving complex issues across chat, email, and Zoom, while identifying broader business value opportunities through deeper technical engagement.

You will collaborate with Tech Touch and CX leadership to deliver one cohesive customer experience, mentor teammates, and stay up-to-date on AI capabilities to empower customers

Qualifications

• Ability to learn a product quickly and go genuinely technical.
• Comfort with ambiguity and a fast-changing environment.
• Strong communication skills to explain technical ideas to non-technical audiences.
• Prior professional experience in technical customer support or related field.

Responsibilities

• Own inbound customer interactions end-to-end across chat, email, and Zoom meetings.
• Diagnose root causes and use AI tools to increase speed and accuracy.
• Collaborate with Tech Touch and CX teams to deliver cohesive customer experiences.
• Mentor teammates and stay current on AI features to inform customer conversations.

Skills

Customer empathy

Technical depth

Strong communication

Problem solving

Cross-functional collaboration

Job description

monday.com is seeking a Technical Support Specialist to join the CX–TT organization in New York. You will be the primary contact for customer product and technical questions, resolving complex issues across chat, email, and Zoom, while identifying broader business value opportunities through deeper technical engagement.

You will collaborate with Tech Touch and CX leadership to deliver one cohesive customer experience, mentor teammates, and stay up-to-date on AI capabilities to empower customers