AI-Driven Tech Support & Integrations Specialist

Jobless; Indianapolis (IN); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible PTO

Hybrid work environment

Health insurance after 30 days

401k with match

Company events

Growth opportunities

Top culture in Indianapolis

Job summary

SalesAi seeks a Technical Support Specialist to be the frontline of customer experience, helping users navigate the platform, troubleshoot issues, and integrate AI-driven workflows. You’ll work on third-party integrations with tools like n8n, Make, Zapier, and HubSpot, while educating customers on prompt engineering and AI usage for productivity.

You will collaborate with technical teams to resolve complex issues, document interactions in the CRM, and contribute to knowledge content.

Qualifications

• Experience with integration/automation tools (n8n, Make, Zapier, Salesforce, GHL, HubSpot).
• Strong understanding of AI tools (ChatGPT, Grok, Claude) and prompt writing.
• Excellent written and verbal communication skills.
• Highly organized with the ability to multitask.
• Independent, fast learner, and proactive contributor to a team.

Responsibilities

• Technical Troubleshooting & Integration Support: Investigate problems, provide steps to resolution and educate users on automating workflows with Zapier, Make, or similar platforms.
• Product & AI Enablement: Gain deep knowledge of the SalesAi platform and assist users in prompt engineering and using AI tools to enhance productivity.
• Customer Support & Engagement: Deliver support via email, chat, and video; guide users through features and onboarding; resolve issues with empathy.
• Documentation & Reporting: Log all customer interactions in the CRM; identify patterns to improve support and product direction.
• Customer Advocacy & Feedback: Surface customer feedback to product teams; contribute to help center articles and tutorials.

Skills

n8n

Make

Zapier

Salesforce

GHL

HubSpot

Tools

HubSpot

Job description

SalesAi seeks a Technical Support Specialist to be the frontline of customer experience, helping users navigate the platform, troubleshoot issues, and integrate AI-driven workflows. You’ll work on third-party integrations with tools like n8n, Make, Zapier, and HubSpot, while educating customers on prompt engineering and AI usage for productivity.

You will collaborate with technical teams to resolve complex issues, document interactions in the CRM, and contribute to knowledge content.