AI-Driven Product Support Specialist

Enboarder; Boston (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity

Offsites

Flexible time off

Apple hardware

Collaborative culture

Job summary

Day AI in Boston is seeking an ambitious support specialist to shape a product that’s defining its category. You’ll be on the front lines with founders and GTM teams, unblocking customers, driving success, and feeding learnings back to the product.

You will own user problems end to end, improve the knowledge base, design workflows, and help grow Day AI’s community. This is an early role at a company building real product with real customers in a fast-growing space.

Qualifications

• Recently completed a bachelor's or master's degree and ready to grow into real responsibility fast.
• Experience in B2B SaaS support.
• Hands-on experience with CRMs, Claude, and similar AI tools.
• Time in an environment where you had to figure things out before the infrastructure was ready.

Responsibilities

• Own user problems end to end, from first message through resolution, escalating to engineering cleanly when you need to
• Become a Day AI expert deep enough to solve issues we haven't seen before with speed and clarity
• Improve the support stack: keep the knowledge base current, design automated workflows, and make the whole team operate better
• Be the voice of the customer, feeding front-line insight into product direction continuously
• Grow your scope as you build trust, both internally and in how we engage users and the community

Skills

Problem solving

AI fluency

Systematic thinking

Communication

Experimentation

Ownership

Education

Bachelor's or Master's degree

Tools

CRM software

Claude

AI tools

Job description

Day AI in Boston is seeking an ambitious support specialist to shape a product that’s defining its category. You’ll be on the front lines with founders and GTM teams, unblocking customers, driving success, and feeding learnings back to the product.

You will own user problems end to end, improve the knowledge base, design workflows, and help grow Day AI’s community. This is an early role at a company building real product with real customers in a fast-growing space.