AI-Driven Customer Support Specialist

Praxis Tech; San Francisco (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Fnby Intercom, a technology company, has rebuilt its customer support around AI to drive efficiency and cost savings for users and the business.

The role involves using AI-powered customer support tools to resolve a high volume of inquiries and support requests, prioritising reply quality, accuracy, and speed while maintaining a positive customer experience across channels. This position also offers the chance to shape support processes and learn from cutting-edge AI deployments.

Responsibilities

• The role involves using AI-powered customer support tools to resolve a high volume of inquiries and support requests, prioritising reply quality, accuracy, and speed while maintaining a positive customer experience across channels.

Job description

Fnby Intercom, a technology company, has rebuilt its customer support around AI to drive efficiency and cost savings for users and the business.

The role involves using AI-powered customer support tools to resolve a high volume of inquiries and support requests, prioritising reply quality, accuracy, and speed while maintaining a positive customer experience across channels. This position also offers the chance to shape support processes and learn from cutting-edge AI deployments.