AI-Driven Systems Reliability Engineer

Members 1st Partnership

Enola (PA)

On-site

USD 54,000 - 66,000

Full time

14 days+

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Job summary

Members 1st Partnership in Enola, PA is seeking a Systems Reliability Engineer to provide advanced operational support for platform, application, security, and infrastructure issues, using AI-assisted tooling to monitor health and accelerate troubleshooting.

You will triage incidents, manage ITSM tickets in ServiceNow, contribute to runbooks, and collaborate with cross-functional teams; 1–3 years experience, Windows Server/IIS, PowerShell, ITIL practices; on-call required.

Qualifications

1–3 years of related IT experience in enterprise environments.
Strong analytical and troubleshooting skills with incident and problem management awareness.
Experience using AI-assisted monitoring and operational tooling.

Responsibilities

Triage and resolve Tier II IT issues including application access, performance degradation, outages, and infrastructure incidents.
Perform system-level tasks to restore service (IIS resets, app pool recycles, service restarts, PowerShell scripts).
Monitor health telemetry, review logs, and proactively remediate recurring issues.
Document support procedures and update runbooks for repeatable actions.
Participate in incident, change, and problem management within ServiceNow.