Support Engineer II - AI-Driven System Reliability

Inspira Financial Trust, LLC; Oak Brook (IL); Remote; USD 87,000 - 111,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

Company holidays

Paid time off

Parental leave

Employee assistance program

Job summary

Inspira Financial is seeking a Software Engineer II to ensure the reliability and efficiency of health benefits infrastructure and financial systems. You will diagnose issues, triage requests, and work across engineering, operations, and customer success to keep systems running smoothly.

You will partner with teams on data corrections, money movement, tax reporting, and banking integrations, with hands-on experience in a fast-paced environment and strong focus on quality and governance.

Qualifications

• 2+ years of experience in software engineering or support engineering roles.
• Practical AI experience with prototyping and problem solving.

Responsibilities

• Respond to internal support requests and troubleshoot issues end-to-end.
• Troubleshoot and fix technical issues such as data corrections and money movement.
• Coordinate with engineering, product, treasury and operations teams on runbooks and incident follow-ups.
• Document troubleshooting procedures and contribute to knowledge sharing.
• Identify patterns to inform product or engineering improvements.
• Support cross-team collaboration and continuous process improvements.

Skills

JavaScript

TypeScript

React

Communication

Teamwork

Attention to detail

Adaptability

Education

Bachelor's degree in Computer Science

Tools

DataDog

GraphQL

GitHub Copilot

Plaid APIs

Google BigQuery

Job description

Inspira Financial is seeking a Software Engineer II to ensure the reliability and efficiency of health benefits infrastructure and financial systems. You will diagnose issues, triage requests, and work across engineering, operations, and customer success to keep systems running smoothly.

You will partner with teams on data corrections, money movement, tax reporting, and banking integrations, with hands-on experience in a fast-paced environment and strong focus on quality and governance.