AI-Driven Systems Engineer — Global Automation & Risk

Amazon; Bellevue (WA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Relay Product & Tech seeks a Systems Engineer to develop automations at scale, integrating Generative AI into workflows and driving operational efficiency. You will collaborate with product, tech, and operations teams to design, test, and deploy solutions that protect customers, carriers, and drivers while improving reliability and cost-efficiency.

The role emphasizes data-driven decision making, distributed systems troubleshooting, and strong collaboration across global teams, with

Qualifications

• 2+ years of Excel or Tableau experience (data manipulation, macros, charts, pivot tables)
• 2+ years of complex Excel VBA macros writing experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data/metrics to draw business insights
• Experience with SQL or ETL
• Knowledge of data visualization tools (Tableau, Power BI, QuickSight)

Responsibilities

• Lead the end-to-end development of automation workflows (design, development, testing, launch, improvement)
• Leverage Generative AI and Agentic systems to integrate into daily workflows
• Use AI to enhance workflow designs and investigator productivity
• Develop subject matter expertise in focus areas as technical point of contact
• Troubleshoot and debug complex systems across distributed environments
• Build automation to reduce manual effort and increase accuracy
• Create and maintain operational runbooks and documentation
• Collaborate with Product, Tech, and Operations to translate requirements into solutions
• Monitor system health and proactively resolve reliability issues

Skills

Excel

Tableau

VBA macros

Data analysis

BI data insights

SQL/ETL

Data visualization

Generative AI

Education

Bachelor's degree or equivalent

Tools

Excel

Tableau

SQL

ETL

Power BI

QuickSight

Job description

Amazon Relay Product & Tech seeks a Systems Engineer to develop automations at scale, integrating Generative AI into workflows and driving operational efficiency. You will collaborate with product, tech, and operations teams to design, test, and deploy solutions that protect customers, carriers, and drivers while improving reliability and cost-efficiency.

The role emphasizes data-driven decision making, distributed systems troubleshooting, and strong collaboration across global teams, with