Senior AI Automation & Global Support Systems Lead
Amazon
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Job summary
Amazon.com Services LLC is seeking a Senior Systems Development Manager to lead a global team of SysDEs building AI-powered automation tooling and managing technical support operations at scale. You will own the strategy, execution, and delivery of automation platforms, AI/ML-driven solutions, and self-service workflows while leading a 24/7 global technical support organization.
The role requires deep technical leadership, collaboration across product and engineering teams, and a track record of
Qualifications
- Experience delivering infrastructure automation across the SDLC in API-enabled environments.
- 5+ years in managing system or software development teams.
- 10+ years in systems development, software engineering, and support/operations.
- 3+ years leading AI/ML or automation tooling initiatives.
Responsibilities
- Lead and grow a global SysDE team across geographies, with ownership and accountability.
- Define vision for AI-powered automation platforms and self-service workflows.
- Oversee 24/7 global technical support operations with SLA adherence.
- Develop multi-year roadmaps aligning automation with business priorities.
- Track metrics and drive continuous improvements in efficiency.
Skills
Education
Tools
Job description
Amazon.com Services LLC is seeking a Senior Systems Development Manager to lead a global team of SysDEs building AI-powered automation tooling and managing technical support operations at scale. You will own the strategy, execution, and delivery of automation platforms, AI/ML-driven solutions, and self-service workflows while leading a 24/7 global technical support organization.
The role requires deep technical leadership, collaboration across product and engineering teams, and a track record of
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