Senior AI Automation Program Manager

Amazon; Tempe (AZ); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon is seeking a Senior Program Manager for ROC Tech and Operations Integration to scale AI-driven automation across the Relay Operations Center. The role focuses on prototyping GenAI-enabled workflows, partnering with engineering to productionize, and delivering measurable improvements in disruption management and throughput.

You will collaborate with product, engineering, and operations teams to define strategy, govern KPI reporting, and drive cross-organizational alignment while

Qualifications

• 5+ years of program or project management experience.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience using data and metrics to determine and drive improvements.
• Experience with a variety of digital workflows.
• Experience carrying design concepts through exploration, development, and into deployment or mass production.
• Experience in creating process improvements with automation and analysis, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python).

Responsibilities

• Manage full lifecycle of complex cross-functional, tech and automation-related programs with considerable impact across multiple organizations.
• Identify, prototype, and scale AI-assisted automation solutions: build proof-of-concept workflows using GenAI/LLM tooling and AI workflow builders, validate them against real operational use cases, and partner with engineering teams to productionize.
• Lead scoping for cross-team AI opportunities, including evaluating external solutions for ROC applicability and assessing how ROC-built tools can scale to other teams and business units.
• Partner with engineering, legal, and security stakeholders to ensure AI solutions minimize risk through reliable performance, human-in-the-loop design where appropriate, and standardized integration with the existing tech stack.
• Work with various stakeholders to identify goals, roadblocks, gaps, and solutions, with a bias toward automation-first solution design.
• Ensure stakeholder policy documentation needs are met internally and externally for our customers' needs.
• Develop the overall program strategy (mission, vision, tenets), set objectives, and drive improvements that are quantified with metrics, tactically driving teams in and outside of your organization to deliver.
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations (including where LLMs are and are not the right tool), scaling factors, boundary conditions, and reasons behind leadership decisions.
• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources.
• Partner with internal/external teams and engineering teams to determine what projects move forward and in what priority order, with prioritization grounded in data.
• Oversee gaps between teams, processes, and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
• Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks
• Work with program managers, business leaders, and the executive team to communicate and impact critical business initiatives
• Develop, implement, and govern Key Performance Indicator (KPI) reporting for a portfolio of programs, providing visibility to milestones and performance across all projects, including quantified automation impact (e.g., work items deflected, handle-time reduction, decision accuracy)
• Engage other Amazon business units globally to share AI automation best practices and improve end-to-end outcomes for Amazon customers
• Favor automation over human intervention; pursue and deliver enhancements that eliminate the need for manual communication and improve quality
• Prioritize long-term vision over short-term return
• Core understanding of intra-day operations and the broader supply chain middle mile network

Skills

Program management

End-to-end delivery

Data-driven improvements

Automation/AI familiarity

SQL

Python

Education

Master's degree or above in Management, Business Administration, Economics, Engineering, or Marketing

Job description

Amazon is seeking a Senior Program Manager for ROC Tech and Operations Integration to scale AI-driven automation across the Relay Operations Center. The role focuses on prototyping GenAI-enabled workflows, partnering with engineering to productionize, and delivering measurable improvements in disruption management and throughput.

You will collaborate with product, engineering, and operations teams to define strategy, govern KPI reporting, and drive cross-organizational alignment while