AI-Driven Support Platform Engineer | Scale & Automation

Crane Venture Partners; New York (NY); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Stipends for home office setup

Budget for learning and development

Free phone and international data plan

Job summary

Crane Venture Partners is looking for a Support Platform Engineer based in New York. This foundational role focuses on improving customer interactions and operational processes through data analysis and documentation management. The ideal candidate will have experience in customer-facing tech roles and a strong analytical mindset.

Responsibilities include owning customer interactions, identifying improvements, and maintaining the support knowledge base. The position offers a salary range of $150k to $180k, competitive compensation, and benefits.

Qualifications

• Experience in a customer-facing or operations role at a tech company, ideally in B2B.
• Strong analytical mindset and comfort with data analysis.
• High technical aptitude for understanding product workings.

Responsibilities

• Own customer interactions from first contact to resolution.
• Identify and translate recurring issues into actionable improvements.
• Maintain the knowledge base and improve documentation for support.

Skills

Customer-facing experience

Analytical mindset

Technical aptitude

Clear communication

Job description

Crane Venture Partners is looking for a Support Platform Engineer based in New York. This foundational role focuses on improving customer interactions and operational processes through data analysis and documentation management. The ideal candidate will have experience in customer-facing tech roles and a strong analytical mindset.

Responsibilities include owning customer interactions, identifying improvements, and maintaining the support knowledge base. The position offers a salary range of $150k to $180k, competitive compensation, and benefits.