AI-Driven Support Operations Engineer

Gigs; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Home office stipends

Learning and development budget

Free phone and international data plan

Job summary

A cutting-edge tech company in New York is seeking an experienced professional to manage customer interactions, analyze support data, and contribute to AI-driven initiatives. The ideal candidate will have a strong analytical mindset, a technical aptitude, and thrive in an ambiguous environment. Excellent communication skills are essential. This role offers competitive compensation and flexibility with some remote work opportunities. Join us to shape the future of telecom and empower global connectivity.

Qualifications

• Experience in a customer-facing or operations role at a tech company.
• Ability to work with data and draw conclusions.
• Comfortable learning complex tooling quickly.

Responsibilities

• Own customer and partner interactions end to end.
• Identify recurring issues and provide actionable improvements.
• Maintain and improve the knowledge base.

Skills

Analytical mindset

Technical aptitude

Clear communication

Self-directed

Interest in AI and automation

Job description

A cutting-edge tech company in New York is seeking an experienced professional to manage customer interactions, analyze support data, and contribute to AI-driven initiatives. The ideal candidate will have a strong analytical mindset, a technical aptitude, and thrive in an ambiguous environment. Excellent communication skills are essential. This role offers competitive compensation and flexibility with some remote work opportunities. Join us to shape the future of telecom and empower global connectivity.