AI/ML Customer Support Engineer

Crane Venture Partners; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible PTO

Comprehensive health coverage

Annual learning & development budget

Job summary

Crane Venture Partners is looking for a Customer Support Engineer to build and manage the Customer Support function. You will work closely with customers in various sectors, including retail and healthcare, to enhance their experience with AI applications.

The ideal candidate should have strong proficiency in Python and SQL, excellent communication skills, and an ability to thrive in a fast-paced environment. The role offers competitive salary, equity, and strong in-person culture with flexible PTO.

Qualifications

• 2–4 years of experience in a technical support or customer-facing engineering role.
• Full proficiency in Python and SQL.
• Strong written and verbal communication skills.

Responsibilities

• Accountable for Encord's Customer Support function.
• Establish communication with customers and resolve queries.
• Prototype technical solutions for customers.

Skills

SQL

Python

Customer empathy

Technical communication

Team-oriented

Tools

ZenDesk

Intercom

Job description

Crane Venture Partners is looking for a Customer Support Engineer to build and manage the Customer Support function. You will work closely with customers in various sectors, including retail and healthcare, to enhance their experience with AI applications.

The ideal candidate should have strong proficiency in Python and SQL, excellent communication skills, and an ability to thrive in a fast-paced environment. The role offers competitive salary, equity, and strong in-person culture with flexible PTO.