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Lever Middleware Test Company; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO

Matching 401K

Job summary

A leading sales engagement platform is seeking a Renewals Account Manager to oversee renewal processes and strengthen customer relationships. The ideal candidate will excel in negotiation and account management, utilizing tools like Salesforce to drive success. This role demands proactive engagement with top-tier clients, ensuring timely renewals and addressing customer needs effectively. Join a company committed to high performance and employee satisfaction with competitive compensation and excellent benefits.

Qualifications

• Experience in renewals, account management, or related role with a focus on contract renewals.
• Strong negotiation and relationship-building skills.
• Familiarity with Salesforce or products that integrate with Salesforce.

Responsibilities

• Proactively manage renewal process for top tier organizations.
• Identify customer needs and drive renewals to on-time closure.
• Monitor customer health metrics and communicate risks.
• Monitor health metrics to identify risk and forecast renewal rates; communicate risks.
• Provide regular updates on renewal status to management and escalate when needed.
• Leverage Salesforce or integrated tools to manage renewals and data.

Skills

Account management

Negotiation

Customer relationship management

Salesforce familiarity

Tools

Salesforce

Job description

Overview

The Renewals Account Manager partners closely with our Customer Success Managers to deliver an incredible experience to our customers as they renew their agreements with us. This person is responsible for conducting account reviews, risk assessment, and due diligence, developing a strong renewal strategy, ownership and maintenance of renewal opportunities and forecast, negotiation, engaging internal resources, and closing renewals prior to expiration. The Renewal Account Manager will play a key role in the customer organization ensuring that our customer relationships thrive and grow over time!

Responsibilities

• Proactively manage renewal process for top tier organizations in your book of business and develop and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship.
• Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure.
• Be an expert negotiator using our subscription, support, and service packages to provide value to the client and ourselves.
• Monitor customer health metrics to identify risk and successfully forecast realistic renewal rates. Communicate risk clearly and work cross-functionally to develop resolution strategies.
• Provide regular updates on renewal status to management and escalate as appropriate.
• Previous experience with Salesforce or products that integrate with Salesforce

Qualifications

• Experience in renewals, account management, or related role with a focus on contract renewals.
• Strong negotiation and relationship-building skills.
• Familiarity with Salesforce or products that integrate with Salesforce.

About Us

We are the leading sales engagement platform for enterprises using Salesforce. Built for the needs of relationship-based sellers, Our platform increases rep productivity, drives Salesforce adoption, and provides revenue leaders with key insights to know what’s driving their business. Over 70,000 people use Our platform at some of the world’s largest and fastest-growing companies, including Google, BBVA, Atlassian, Uber, and Capital One. Our platform has ranked #1 in customer satisfaction on G2 in five sales technology categories and has made the Inc. 5000 list of the fastest-growing privately held companies in the U.S. for three years in a row.

Our Culture and Core Values

Our values speak volumes about who we are, both as individuals and as a team. We put our team before ourselves and are dedicated to ensuring that our teammates are happy and satisfied, both in their careers and their work environment. We are a team of high-performers that operate in a culture of empathy and transparency, with a natural curiosity to continually grow. We put the team before ourselves, care more, and enjoy the journey above all else. These are only a few of the reasons that we have a five-star rating within the industry.

Equal Opportunity Employer

We are an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We offer highly competitive compensation packages and excellent benefits, including medical/dental/vision insurance, flexible PTO, and a matching 401K.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.