AI-Driven Service Strategy & Analytics Manager

LG Electronics North America; Huntsville (AL); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

No-cost premiums

401(k) matching

Generous PTO

Short-term incentives

Mental health resources

Parental leave

Life/Disability insurance

Job summary

LG Electronics North America is seeking an analytically minded Manager, Service Strategy & Analytics to shape our nationwide service strategy. Use AI-driven insights and data science to influence executive decisions and drive measurable improvements in customer experience.

The role collaborates with service operations, customer experience, technology, and leadership teams to develop impactful strategies, forecast performance, and report at the executive level.

Qualifications

• Bachelor's degree in Business, Economics, Data Science, or related field; MBA or advanced degree is a plus.
• 6+ years of experience in data analytics, business strategy, or operations planning; leadership experience.
• Advanced proficiency in Excel and ability to build executive dashboards.
• Proven ability to lead cross-functional projects and influence senior stakeholders.
• Strong strategic thinking, analytical, and problem-solving skills.
• Excellent communication and presentation skills for senior leadership.

Responsibilities

• Lead data- and AI-driven strategic initiatives to improve service operations and customer experience.
• Manage and mentor analysts building forecasting models and dashboards.
• Champion AI adoption across analytics and planning processes to improve speed and quality.
• Partner with Field Service, Customer Care, HR, and Finance to turn insights into plans.
• Own executive reporting and planning models with clarity and relevance.
• Present analysis and recommendations to senior/executive leadership.
• Drive continuous improvements from strategy design through execution with measurable metrics.

Skills

Data analytics

Executive dashboards

Cross-functional leadership

Strategic thinking

Communication

Education

Bachelors degree in Business/Economics/Data Science

MBA or advanced degree a plus

Tools

SQL

Python

AI/ML tools

GCP

AWS

Azure

Job description

LG Electronics North America is seeking an analytically minded Manager, Service Strategy & Analytics to shape our nationwide service strategy. Use AI-driven insights and data science to influence executive decisions and drive measurable improvements in customer experience.

The role collaborates with service operations, customer experience, technology, and leadership teams to develop impactful strategies, forecast performance, and report at the executive level.