Implementation Manager

FOUND; United States; Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

FOUND is seeking a highly capable Implementation Manager to lead enterprise deployments of AI-powered solutions. You will own the full technical implementation lifecycle—from discovery and integration to configuration, testing, deployment, and post-launch optimization.

This role combines deep technical problem-solving with strong project management and direct customer engagement. You will coordinate complex deployments across teams, translate business requirements into actionable technical

Qualifications

• 3+ years in technical implementation or related roles within B2B SaaS.
• Experience leading complex software deployments from discovery to production.
• Strong APIs and integrations understanding.
• Excellent communication with technical and nontechnical stakeholders.
• Ability to translate business requirements into technical solutions.
• Proven ability to manage multiple implementations concurrently.
• Ability to operate independently in a fast-growth environment.

Responsabilités

• Own end-to-end implementation lifecycle from discovery to deployment.
• Lead multiple concurrent customer implementations with quality and timelines.
• Configure solutions to align with customer workflows.
• Manage technical integrations with third-party systems.
• Coordinate deployments across teams or locations.
• Serve as the primary technical contact during onboarding.
• Translate requirements into actionable specs and plans.
• Lead training and deployment readiness reviews.
• Troubleshoot issues during and after launch.
• Partner with Customer Success for adoption and performance.
• Communicate milestones, risks, and recommendations.
• Develop testing strategies and QA processes.
• Develop implementation playbooks and documentation.
• Identify automation opportunities to improve efficiency.
• Balance customer needs with scalable configurations.

Connaissances

APIs & Integrations

Project Management

Technical Troubleshooting

Customer Engagement

Description du poste

We are partnering with a rapidly growing technology company developing AI-powered solutions that help businesses automate complex operational workflows, improve efficiency, and deliver exceptional customer experiences.

The company is seeking a highly technical, customer-focused Implementation Manager to lead enterprise software deployments and ensure customers successfully adopt and realize value from its technology.

This individual will own the technical implementation lifecycle, from initial discovery and systems integration through configuration, testing, deployment, and post-launch optimization.

The ideal candidate combines strong technical problem-solving skills with exceptional project management capabilities and the ability to translate complex business requirements into scalable technology solutions.

This is a highly visible, hands-on opportunity for someone who thrives in fast-paced environments, enjoys working directly with customers, and wants to help build the implementation infrastructure of a scaling technology business.

Responsibilities

Technical Implementation & Deployment

• Own the end-to-end implementation lifecycle, including discovery, technical planning, integration, configuration, testing, and production deployment.
• Lead multiple concurrent customer implementations while maintaining quality standards and predictable delivery timelines.
• Work with customers to understand existing systems, operational requirements, and technical dependencies.
• Configure AI-powered solutions to align with customer workflows, business objectives, and operational requirements.
• Manage technical integrations with third-party software, APIs, and enterprise systems.
• Coordinate complex deployments across multiple teams, business units, or operating locations.

Customer Engagement & Technical Support

• Serve as the primary technical implementation contact throughout onboarding and deployment.
• Translate customer requirements into actionable technical specifications and implementation plans.
• Lead technical discovery sessions, customer training, and deployment readiness reviews.
• Troubleshoot integration, configuration, and performance issues during implementation and following launch.
• Partner with Customer Success to ensure smooth transitions, successful adoption, and ongoing technical performance.
• Communicate project milestones, risks, and technical recommendations to internal and external stakeholders.

Quality Assurance & Optimization

• Develop and execute testing strategies to validate system functionality, integrations, and workflow performance.
• Identify potential deployment issues and resolve them before production launch.
• Monitor implementation quality, deployment timelines, and post-launch performance.
• Analyze technical issues and collaborate with Product and Engineering to identify improvements.
• Establish repeatable quality assurance processes that support consistent customer outcomes.

Process Development & Scalability

• Develop implementation playbooks, technical documentation, templates, and standardized deployment procedures.
• Identify opportunities to automate repetitive implementation tasks and improve operational efficiency.
• Balance customer-specific requirements with scalable, standardized configurations.
• Collaborate cross-functionally to improve product functionality, deployment processes, and customer experience.
• Help establish the systems and processes needed to support a growing customer base.

Required Skills

• Required Qualifications
• 3+ years of experience in technical implementation, solutions engineering, technical onboarding, professional services, or technical customer success within a B2B SaaS environment.
• Demonstrated success implementing complex software solutions and managing customer deployments from discovery through production.
• Strong technical understanding of APIs, third-party integrations, software configuration, and data workflows.
• Experience troubleshooting technical issues and collaborating with engineering teams to resolve problems.
• Strong project management and organizational skills, with the ability to manage multiple simultaneous implementations.
• Excellent communication skills and experience working directly with technical and nontechnical stakeholders.
• Ability to translate complex business requirements into practical technical solutions.
• Sound judgment when balancing customer requirements, implementation timelines, and product capabilities.
• Comfortable operating independently in a dynamic, high-growth environment.

Preferred Skills

• Preferred Qualifications
• Experience implementing AI-powered software, conversational AI, intelligent automation, or emerging enterprise technologies.
• Familiarity with workflow automation platforms, enterprise integrations, or customer-facing AI applications.
• Experience managing implementations across distributed organizations or multi-location businesses.
• Background supporting customers in industries with complex operational requirements.
• Experience building or improving implementation processes at an early-stage or rapidly scaling technology company.
• Familiarity with technical documentation, system testing, and implementation performance metrics.

Why This Opportunity?

This role offers the opportunity to join a growing technology company at a pivotal stage of expansion.

You’ll have meaningful ownership over customer deployments, direct exposure to emerging AI technologies, and the ability to influence how technical implementation is structured as the business scales.

The company offers an entrepreneurial environment where individuals are encouraged to take initiative, solve complex problems and contribute directly to customer success.

This opportunity is ideal for a technically strong implementation professional who wants to move beyond traditional software onboarding and play a meaningful role in bringing next‑generation AI solutions into production.