AI-Driven SaaS Account Manager: Renewals & Growth

PagerDuty; Springfield (IL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Flexible work arrangements

Company equity

Employee stock purchase program

Retirement plan

Paid vacation time

Paid holidays and sick leave

Wellness days

Parental leave

Job summary

PagerDuty, Inc. in the United States is seeking an Account Manager to join our customer-focused team. You will manage a portfolio of existing SaaS customers, drive renewals, adoption, and expansion while coordinating with cross-functional teams to deliver measurable business value. The ideal candidate has 7+ years in customer-facing roles and SaaS renewals experience, with comfort using data analytics tools. The role offers a hybrid work model with base salary range and incentives.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals

Data-driven

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. in the United States is seeking an Account Manager to join our customer-focused team. You will manage a portfolio of existing SaaS customers, drive renewals, adoption, and expansion while coordinating with cross-functional teams to deliver measurable business value. The ideal candidate has 7+ years in customer-facing roles and SaaS renewals experience, with comfort using data analytics tools. The role offers a hybrid work model with base salary range and incentives.