AI-Driven Real Estate Care Specialist

News Corp; Scottsdale (AZ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Vacation and holidays

Job summary

Realtor.com in Scottsdale, AZ is hiring a Customer Care Representative for our inbound call center. You will deliver world-class service, act as a trusted advisor to real estate professionals, and resolve complex product, billing, and account issues across multiple systems.

The role emphasizes API-based AI tools, cross-team collaboration, and a data-driven approach to improve knowledge resources and efficiency. Training and in-office presence are required.

Qualifications

• Minimum two years of customer service or technical support experience required, ideally in a fast-paced environment.
• Demonstrated ability to retain and apply detailed knowledge across multiple products and systems.
• Strong critical-thinking and judgment skills for diagnosing multi-layered issues without a fixed script.
• Hands-on experience with Salesforce or a similar CRM and comfort with billing platforms.

Responsibilities

• Deliver world-class service with professionalism, empathy, and accuracy in every interaction.
• Serve as the primary point of contact for agents and brokers, resolving product, billing, technical, and account issues.
• Research and cross-reference data in Salesforce, RDC Pro Dashboard, MLS data, and supporting tools to diagnose issues.
• Use AI copilots and agent‑assist tools to speed up resolution and grow AI skills over time.
• Document interactions accurately in Salesforce and maintain high CSAT and quality standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Adaptability

Education

High School diploma or equivalent

Tools

Salesforce

Google Workspace

AI tools

Job description

Realtor.com in Scottsdale, AZ is hiring a Customer Care Representative for our inbound call center. You will deliver world-class service, act as a trusted advisor to real estate professionals, and resolve complex product, billing, and account issues across multiple systems.

The role emphasizes API-based AI tools, cross-team collaboration, and a data-driven approach to improve knowledge resources and efficiency. Training and in-office presence are required.