Customer Care Pro - Real Estate Tech & AI Support

Realtor.com; Scottsdale (AZ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Vacation and holidays

Job summary

Realtor.com is seeking a Customer Care Representative to support real estate professionals with product questions, billing, and account issues. The role emphasizes empathy, technical aptitude, and the ability to navigate multiple systems in a fast-paced environment.

You will research data across Salesforce, RDC Pro Dashboard, MLS, and AI tools to provide accurate solutions while maintaining strong customer relationships and contributing to process improvements.

Qualifications

• Minimum two years of customer service or technical support experience.
• Demonstrated ability to retain and apply detailed knowledge across multiple products, systems, and policies.
• Strong critical-thinking and judgment skills, with the ability to diagnose multi-layered issues without a fixed script.
• Hands-on experience with Salesforce or a similar CRM; comfortable with billing platforms and web tools.
• Familiar with generative AI tools and AI agent-assist platforms; eager to grow these skills.

Responsibilities

• Deliver world-class customer service with professionalism, empathy, and accuracy in every interaction.
• Serve as primary point of contact for real estate agents and brokers; resolve complex product, billing, technical, and account issues.
• Research and cross-reference data across Salesforce, RDC Pro Dashboard, MLS, and NRDS to diagnose issues.
• Leverage AI copilots, AI assist tools, and automation to speed up resolution and improve accuracy.
• Document interactions in Salesforce; identify recurring issues and suggest improvements to self-service resources.

Skills

Customer empathy

Technical aptitude

AI fluency

Critical thinking

Process improvement

Ownership

Interpersonal skills

Multitasking

Communication

Education

High School diploma or equivalent

Tools

Salesforce

RDC Pro Dashboard

MLS Data

NRDS Search

SSO Tool

Glean

Gemini

Agentforce

Job description

Realtor.com is seeking a Customer Care Representative to support real estate professionals with product questions, billing, and account issues. The role emphasizes empathy, technical aptitude, and the ability to navigate multiple systems in a fast-paced environment.

You will research data across Salesforce, RDC Pro Dashboard, MLS, and AI tools to provide accurate solutions while maintaining strong customer relationships and contributing to process improvements.