AI-Savvy Real Estate Customer Care Pro

Realtor; Scottsdale (AZ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Vacation and holidays

Growth opportunities

Job summary

Realtor.com is seeking a full-time Customer Care Representative in a fast-paced, high-performance environment. You will support real estate professionals by resolving product, billing and account issues with empathy and accuracy across systems such as Salesforce, RDC Pro Dashboard and MLS data.

The role emphasizes AI fluency, critical thinking and process improvement, with 40-hour weeks, four days in the office, and a starting pay of $19.50 per hour plus up to $400 monthly in performance

Qualifications

• Minimum two years in customer service or technical support (call center preferred).
• Ability to learn multiple tools and products quickly.
• Strong communication and de-escalation skills.
• Familiar with CRM platforms and billing tools.
• Experience with AI tools and agent-assist platforms is a plus.

Responsibilities

• Deliver world-class service with empathy and accuracy in every interaction.
• Serve as primary contact for real estate agents and brokers, resolving product and account issues.
• Research and troubleshoot using Salesforce, RDC Pro Dashboard, MLS data and NRDS/SSO tools.
• Leverage AI copilots and agent-assist tools to speed resolution and accuracy.
• Document interactions thoroughly in Salesforce and meet CSAT and productivity goals.
• Collaborate with teammates and share insights to improve the customer experience.

Skills

Customer service

CRM familiarity

AI literacy

Multitasking

Education

High School diploma

Tools

Salesforce

Job description

Realtor.com is seeking a full-time Customer Care Representative in a fast-paced, high-performance environment. You will support real estate professionals by resolving product, billing and account issues with empathy and accuracy across systems such as Salesforce, RDC Pro Dashboard and MLS data.

The role emphasizes AI fluency, critical thinking and process improvement, with 40-hour weeks, four days in the office, and a starting pay of $19.50 per hour plus up to $400 monthly in performance