AI-Driven Process Automation Leader

OpenTalent; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

RingCentral is seeking a Director of AI & Process Automation to serve as an internal opportunity hunter, embedding across the business to identify where intelligent automation can reduce friction, cut costs, and accelerate outcomes. This high-visibility, cross-functional role sits within Operations and is a builder’s role, not a strategy deck.

The ideal candidate excels at influencing and orchestrating with business leaders, translating operational pain into automation opportunities, and

Qualifications

• 10+ years of experience in operations, business

Responsibilities

• Conducting ongoing discovery across functions (Sales, Finance, HR, Customer Success, Legal, etc.) to identify high-value automation and AI opportunities
• Developing and maintaining a prioritized AI/automation opportunity pipeline with business cases tied to ROI, time savings, and risk reduction
• Leading end-to-end delivery of automation initiatives — from scoping and vendor selection through implementation and adoption — without necessarily owning the engineering resources
• Serving as the internal subject matter expert on AI tools, agentic workflows, RPA platforms, and LLM-powered process automation
• Partnering with IT and Engineering to ensure solutions are architecturally sound, scalable, and aligned with enterprise standards
• Building strong relationships with business unit leaders to embed a culture of continuous automation thinking across the organization
• Defining and tracking KPIs that demonstrate the business impact of automation initiatives
• Monitoring the external AI/automation landscape and bringing relevant innovations back to the business
• Representing Operations in enterprise-wide AI governance and strategy discussions

Job description

RingCentral is seeking a Director of AI & Process Automation to serve as an internal opportunity hunter, embedding across the business to identify where intelligent automation can reduce friction, cut costs, and accelerate outcomes. This high-visibility, cross-functional role sits within Operations and is a builder’s role, not a strategy deck.

The ideal candidate excels at influencing and orchestrating with business leaders, translating operational pain into automation opportunities, and