Director, AI & Process Automation

OpenTalent; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

RingCentral is seeking a Director of AI & Process Automation to serve as an internal opportunity hunter, embedding across the business to identify where intelligent automation can reduce friction, cut costs, and accelerate outcomes. This high-visibility, cross-functional role sits within Operations and is a builder’s role, not a strategy deck.

The ideal candidate excels at influencing and orchestrating with business leaders, translating operational pain into automation opportunities, and

Qualifications

• 10+ years of experience in operations, business

Responsibilities

• Conducting ongoing discovery across functions (Sales, Finance, HR, Customer Success, Legal, etc.) to identify high-value automation and AI opportunities
• Developing and maintaining a prioritized AI/automation opportunity pipeline with business cases tied to ROI, time savings, and risk reduction
• Leading end-to-end delivery of automation initiatives — from scoping and vendor selection through implementation and adoption — without necessarily owning the engineering resources
• Serving as the internal subject matter expert on AI tools, agentic workflows, RPA platforms, and LLM-powered process automation
• Partnering with IT and Engineering to ensure solutions are architecturally sound, scalable, and aligned with enterprise standards
• Building strong relationships with business unit leaders to embed a culture of continuous automation thinking across the organization
• Defining and tracking KPIs that demonstrate the business impact of automation initiatives
• Monitoring the external AI/automation landscape and bringing relevant innovations back to the business
• Representing Operations in enterprise-wide AI governance and strategy discussions

Job description

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral , we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for: RingCentral is looking for a Director, AI & Process Automation to serve as our internal AI opportunity hunter — embedding across the business to identify where intelligent automation can eliminate friction, reduce cost, and accelerate outcomes, then driving those initiatives to completion. This is a high-visibility, cross-functional role that sits within Operations. This is not a strategy-deck role—it’s a builder’s role.

The right person thrives as an influencer and orchestrator — earning trust with business leaders, translating operational pain into automation opportunity, and partnering with IT, vendors, and functional teams to deliver results. You are the bridge between what’s possible with AI and what gets done—technically credible enough to architect solutions, commercially sharp enough to prioritize the ones that move the needle, and influential enough to bring a large, distributed organization along with you.

To succeed in this role you must have experience in:

• Conducting ongoing discovery across functions (Sales, Finance, HR, Customer Success, Legal, etc.) to identify high-value automation and AI opportunities
• Developing and maintaining a prioritized AI/automation opportunity pipeline with business cases tied to ROI, time savings, and risk reduction
• Leading end-to-end delivery of automation initiatives — from scoping and vendor selection through implementation and adoption — without necessarily owning the engineering resources
• Serving as the internal subject matter expert on AI tools, agentic workflows, RPA platforms, and LLM-powered process automation
• Partnering with IT and Engineering to ensure solutions are architecturally sound, scalable, and aligned with enterprise standards
• Building strong relationships with business unit leaders to embed a culture of continuous automation thinking across the organization
• Defining and tracking KPIs that demonstrate the business impact of automation initiatives
• Monitoring the external AI/automation landscape and bringing relevant innovations back to the business
• Representing Operations in enterprise-wide AI governance and strategy discussions

Desired Qualifications:

• 10+ years of experience in operations, business t