Senior AI-Driven Customer Success Strategist

Relativity; Nashville (TN); Hybrid; USD 82,000 - 124,000; Full time

Job summary

Relativity in Nashville seeks a Senior Customer Success Manager to own outcomes for a portfolio of large, strategic accounts and elevate team performance through strategic consulting and AI-enabled workflow transformations.

You will lead multi-use case adoption, govern AI adoption and change management, and drive renewals and expansions with executive presence and data-driven storytelling. Collaboration with cross-functional teams is essential to success.

Qualifications

• 5–8 years in Customer Success, Consulting, or Account Management with enterprise relationships.
• Proven track record of driving measurable customer outcomes and ROI narratives.
• Strong analytical fluency with the ability to present data-backed ROI to executives.
• Executive presence; credible with C-suite and capable of high-stakes conversations.
• Experience advising on AI adoption, governance, and workflow transformation.

Responsibilities

• Own outcomes end-to-end for a portfolio of large, strategic accounts.
• Lead AI adoption and change management within accounts; design adoption plans and address blockers.
• Develop and execute outcome-driven account plans aligned to customer objectives; manage health scores.
• Identify renewal opportunities and surface expansion signals to Sales with a clear account perspective.
• Build executive relationships and lead tailored business reviews and success forums.

Skills

Account Management

Collaboration

Communication

Customer Advocacy

CRM

Customer Relationships

Customer Retentions

Customer Success

Relationship Management

Strategic Planning

Tools

Gainsight

Salesforce

Job description

Relativity in Nashville seeks a Senior Customer Success Manager to own outcomes for a portfolio of large, strategic accounts and elevate team performance through strategic consulting and AI-enabled workflow transformations.

You will lead multi-use case adoption, govern AI adoption and change management, and drive renewals and expansions with executive presence and data-driven storytelling. Collaboration with cross-functional teams is essential to success.