AI-Driven Performance Program Manager

Chime; United States; Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health benefits

Wellbeing benefits

Vacation policy

Parental leave

Wellness stipend

Job summary

Chime is seeking a data-driven professional to build scalable performance frameworks and dashboards for its Member Experience organization. You will work with BPO partners and operational leaders to turn performance data into meaningful improvements and align performance strategy with AI-driven evaluation tools.

Chime offers comprehensive health, financial, and wellbeing benefits, plus generous vacation policy, parental leave, and a wellness stipend to support your work-life balance.

Qualifications

• Build scalable performance frameworks, scorecards, and dashboards for BPO teams.
• Analyze audits and speech analytics to uncover trends and drive accountability.
• Collaborate with cross-functional teams to align performance strategy and adopt AI-driven evaluation tools.

Responsibilities

• Build scalable performance frameworks, scorecards, and dashboards for BPO teams.
• Analyze audits and speech analytics to uncover trends and drive accountability.
• Collaborate with cross-functional teams to align performance strategy and adopt AI-driven evaluation tools.

Job description

Chime is seeking a data-driven professional to build scalable performance frameworks and dashboards for its Member Experience organization. You will work with BPO partners and operational leaders to turn performance data into meaningful improvements and align performance strategy with AI-driven evaluation tools.

Chime offers comprehensive health, financial, and wellbeing benefits, plus generous vacation policy, parental leave, and a wellness stipend to support your work-life balance.