Program Manager, Performance Effectiveness (Fully Remote)

Chime; United States; Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health benefits

Wellbeing benefits

Vacation policy

Parental leave

Wellness stipend

Job summary

Chime is seeking a data-driven professional to build scalable performance frameworks and dashboards for its Member Experience organization. You will work with BPO partners and operational leaders to turn performance data into meaningful improvements and align performance strategy with AI-driven evaluation tools.

Chime offers comprehensive health, financial, and wellbeing benefits, plus generous vacation policy, parental leave, and a wellness stipend to support your work-life balance.

Qualifications

• Build scalable performance frameworks, scorecards, and dashboards for BPO teams.
• Analyze audits and speech analytics to uncover trends and drive accountability.
• Collaborate with cross-functional teams to align performance strategy and adopt AI-driven evaluation tools.

Responsibilities

• Build scalable performance frameworks, scorecards, and dashboards for BPO teams.
• Analyze audits and speech analytics to uncover trends and drive accountability.
• Collaborate with cross-functional teams to align performance strategy and adopt AI-driven evaluation tools.

Job description

• You will help improve how Chime measures, manages, and drives performance across its Member Experience organization.
• You will work with BPO partners and operational leaders to turn performance data into meaningful improvements.

What You'll Do:

• Build scalable performance frameworks, scorecards, and dashboards for BPO teams.
• Analyze audits and speech analytics to uncover trends and drive accountability.
• Collaborate with cross-functional teams to align performance strategy and adopt AI-driven evaluation tools.

What We Offer:

• Comprehensive health, financial, and wellbeing benefits.
• Generous vacation policy, parental leave, and wellness stipend.

Chime

Chime is a financial technology company, not a bank, on a mission to make core banking services helpful, easy, and free for everyday Americans. It is a team of problem solvers, dreamers, and builders with an entrepreneurial culture focused on members and financial progress.